Fuji Digital Cameras

1. Finepix Viewer does not launch automatically when the camera is connected. How can this be fixed?

If the Finepix software does not launch when the camera is connected, the Windows XP autoplay function is either disabled or malfunctioning. Please follow the following steps to attempt to correct the problem:

1. Go into My Computer, and right-click on the Removable Disk. Select Properties from the grey menu.

2. Select the Autoplay tab from the Properties screen.

3. Choose Pictures in the first drop down menu, tick the box saying Select an Action to Perform and Viewing Images with FinePix Viewer.

4. Left-click Apply

5. Click OK.

If you have tried the previous procedure with no avail autoplay is malfunctioning on your system. Please download the Microsoft Autoplay Repair Wizard to attempt to correct this issue. The Microsoft Autoplay Repair Wizard scans your computer devices to find defective AutoPlay settings, and attempts to fix those that it finds.



This is a known issues with the Windows XP operating system and therefore we are unable to provide support for autoplay beyond that stated. Please refer to the following link for a full description of the problem.


The problem can be worked around however by using the following instructions to manually download images from your camera.

1. Plug the camera in and turn on. Check that 'DSC' appears on the cameras LCD screen.

2. Double click My Computer on the desktop which will bring up the My Computer window.

3. Within the window, double click on 'Removable Disk/Finepix' drive. This will typically show up as the last drive letter within the window.

4. Within the new window, double click the folder DCIM then 100 Fuji or some variation. Within this final folder you will find all your photos that are currently stored on the memory card in the camera.

5. Go to Edit located at the top of the window and Select All from the menu. Then go to edit again and Copy. You now need to find the location to which you wish to save your photos which is usually the 'My Pictures' folder located within 'My Documents'.

6.Go to this folder and then go to Edit and select Paste from the menu. The files will now be copied to the folder. You may wish to create a new folder within My Pictures to help organise your photos.


2. I am using alkaline batteries with my camera, but they are only lasting a few minutes, what is wrong with my camera?

For optimal performance, Fujifilm Australia Pty Ltd recommends the use of NiMH rechargeable batteries of 1700mA or higher. Digital cameras are high drain devices and standard alkaline batteries can be drained quickly. NiMH rechargeable batteries represent a cost effective solution over the long term as they can be re-charged and re-used . Please enquire with your retailer for pricing and availability.


3. Where can I get my camera repaired?

Our repairs department is located in Sydney at the address below. Please provide proof of purchase if returning for repair under warranty otherwise there will be a $40.00 quote fee if you choose not to proceed with the repair after receiving a quotation of costs.

FUJI Digital Service Centre
Locked Bag 5032
Alexandria, NSW, 2015

This is the only address for repairs within Australia. All cameras should be returned by express post and repairs will take approximately 2 weeks. Please also include a description explaining the problems you have encountered.

Also keep a copy of the serial number located on the bottom of the camera to assist in tracking your repair status if required


4. My camera is showing read error or card not initalised. What do I do?

If you are getting a “Card not initialized” error or “card error,” the media card may need to be formatted in the camera. Please refer to your Camera Owner's Manual for formatting instructions. This should properly re-initialize the card with the camera. PLEASE NOTE that formatting will ERASE any pictures that may be on the card.


5. Can I use my Finepix camera with Linux?

Please note that Fuji does not support the Linux platform. The information provided has been prepared simply as an aid for Linux users. Contact your Linux OS vendor for more information on support of Plug and Play USB storage devices.

Current versions of the Linux desktop operating system support the camera as a plug and play removable disk. In most cases, the camera media card contents can be accessed in the following directory: /mnt/removable/ When your camera is connected and turned on, you will see an icon on your desktop called REMOVABLE. This REMOVABLE disk represents the memory card in your camera. To access your images, double-click the REMOVABLE disk icon on your desktop, and then double-click the folder called DCIM. In this folder double click the 100_FUJI folder (or variation of) and you will find your photos contained within.


6. An error occurs when installing the Finepix software on Mac OS 10.3.x. How can I complete the installation?

If your installation of the FinePix Viewer stops at the Running Installer Script stage with less than a minute to go follow these steps:
 

  • Open the “Applications” folder in the Mac OSX hard disk. Drag all files with “FinePix Viewer” in the filename to the trash.
     
  • Load the FujiFilm CD-Rom into the Mac. Double-click on the CD ROM disk on the desktop. Reinstall the FinePixViewer software by double-clicking on the “Installer for MAC OS X icon.
     
  • When the FinePix Viewer installer stops with less than a minute remaining: Leave the installer window as it is and open the hard drive and the Applications folder. Scroll down to locate the file “FinePix Viewer_E.sit” (or something similar).
     
  • Double click on this file and unstuff-It will appear and create a FinePixViewer Folder in the Applications folder on the hard disk.
     
  • Drag this folder to the desktop
     
  • Open the FinePixViewer folder and double-click on the FinePixViewer icon to run the programme.



7. I have accidently deleted my photos or the card has become corrupt. Can I retrieve my photos?

We are unable to recommend any specific course of action, however in some cases images can be retrieved though the use of data recovery software or services. You may wish to carry out a search on an Internet search engines for possible solutions. No image recovery service is offered by Fujifilm Australia.


8. Compact Flash compatibility with Finepix cameras

For 100% compatibility, Fujifilm recommends the use of 1GB Microdrive, however Fuji FinePix digital cameras will work with the majority of Compact Flash memory media providing it is a Compact Flash type II card with a high read/write speed of 30x or more.

We have no information on specific brands of Compact Flash, though as the current Finepix range uses a FAT16 format, it is unable to support storage above 2gb. The Finepix S3 Pro uses the FAT32 format and can therefore support larger capacities.

If your compact flash card is not compatible, the movie record mode will only capture between 30-60 seconds of video before stopping. It may have trouble when recording larger photos. Please contact the card manufacturer for full compatibility information.

Fuji Digital Cameras


9. A hand symbol and exclamation mark appears on my LCD when I am getting ready to take a shot. What does this mean?

The hand symbol appears as a warning that there is limited light available and therefore a slow shutter speed is required to capture a correctly exposed image. This makes the camera susceptible to camera shake and even when the camera is steady this camera shake warning will be displayed.

When a slow shutter speed is used this can lead to blurred photos if the camera were to move. Using the flash on your camera will allow a faster shutter speed, and once the flash is popped up/turned on, you will notice that the hand symbol will disappear. If you do not wish to use the flash or the flash will be ineffective for the required shot, a tripod or steady surface is recommended.


10. Which external flashes will be compatible with the S602z and S7000?

We are unable to recommend any specific flash for use with the S7000 or S602Z, however the flash must have the following features:

1) capable of setting ISO sensitivity and aperture
2) capabable of metering by itself
3) centre pin contact
4) guide number of at least 24

No flash units are produced by Fujifilm for use with these cameras. Please enquire with your retailer for possible solutions matching the above the criteria.


11. How do I use my Finepix camera as a webcam with MSN Messenger?

Note: the below instructions only apply to older model Finepix cameras. Cameras listed as being compatible with XP only will only function as a webcam when using Windows Messenger. These cameras will not function with MSN Messenger or Yahoo Messenger.

In order for video-conferencing to work properly, the following requirements have to be met: a sound card installed and speakers and a microphone connected to the PC. PC's that do not have a sound card installed and speakers and a microphone connected can only be used to transmit images. The built-in microphone on the FinePix Digital Camera can not be used for videoconferencing. A separate microphone is required to be connected to the computer for voice communication. If a separate microphone is already connected to the computer, ensure that the "Mute" setting is not checked for the "Microphone" column in the "Volume Control" of the Operating System's "Control Panel" (consult your computer's documentation).

If you would like to video conference with others on the internet who do not have a Fuji FinePix camera, you will need to use either Microsoft NetMeeting, or MSN Messenger, or another third party videoconferencing software application.

Videoconferencing with MSN MESSENGER:

NOTE: These instructions apply to MSN Messenger version 6. If you have a different version, the instructions and prompts may differ slightly.

IMPORTANT: The following assumes you have correctly set your camera to the "USB MODE: PC-CAM" and have correctly installed the PC-CAM drivers into your computer. Please refer to the "Quick Start Guide" that came with your camera for detailed instructions on installing the PC-CAM drivers onto your computer for your FinePix Digital Camera. Please refer to your owner's manual for instructions on how to set your camera to PC-CAM mode. Also refer to the manual or box to confirm that the camera is compatible with your version of the Microsoft Operating System.

In your main MSN Messenger Contacts window,

1. Click on TOOLS at the top.

2. Click on AUDIO/VIDEO TUNING WIZARD.

3. Click NEXT on the first window that pops up (which simply tells you that the Wizard helps you "verify that your camera, speakers, and mic are working properly").

4. Select the Camera you want to use by selecting "USB PC Camera" or the "FinePix" camera that is listed in the selection window-bar. Then click NEXT.

5. You should then see a live image from your Camera. Click NEXT.

6. Click NEXT again on the "For best performance" window.

7. Then continue through the remainder of the prompts to setup your microphone and speakers.

Now when you are in a Chat window with someone, you can click on ACTIONS and then START WEBCAM or START VIDEOCONFERENCE.

For additional support on using and setting up Netmeeting or MSN Messenger, please visit Microsoft's website ator contact them by phone.


12. I am unable to burn photos to CD or DVD using the included Imagemixer software. How can I resolve this?

ImageMixer VCD is third party software for which we can only offer limited support. Most enquiries can be answered through the use of the help provided with the software. For full support for Imagemixer VCD refer to the Pixela website.



The Pixela support details can be found at the following location


If your CD burner does not show up in the ImageMixer software or you receive an error message, this is usually due to your burner being incompatible with the software. A list of compatible devices can be found at the following location


This can be worked around in ImageMixer VCD 2 by selecting the option to 'Save disc image' in the write to disc screen, and then using your standard burning software to burn this image to a disc. Selecting save disc image will create a CD Image at the location specified in 'Destination folder'. Please consult the help file in your standard burning software if you require assistance in burning the image to CD. This is the only solution we can suggest if your burner is not recognised however it may not always be suitable or compatible with your burning software.

Imagemixer VCD 2 does not support DVD burning. For information regarding the upgrade you will need to contact Pixela directly.


13. Can I print directly to a printer or printer dock?</< b>

In order to be able to print directly from a printer or printer dock without a computer your camera must be Pictbridge compatible.

Pictbridge is a new standard that allows your camera to communicate directly with your Pictbridge compatible printer. All Finepix cameras released since the beginning of 2004 support Pictbridge. Please consult your cameras manual for further information on using Pictbridge to print directly from your camera.

There are currently no consumer printers or printer docks manufactured by Fujifilm. Please contact your local retailer for information on compatible printers.


14. How do I get the date printed on my photos with my Finepix digital camera?

You can have the date printed on the photos by using the DPOF settings if getting your images printed at the lab. Please enquire with the lab to ensure they are capable of supporting this format. Refer to your camera manual for further information in setting DPOF.

You are also able to have the date printed at home through Finepix Viewer. To do so, select the photo that you would like to print and continue on until you reach the 'Select a Layout' screen on which you need to tick the 'Date Print' check box.

You could also manually add text to each photo through Finepix Viewer, though this would be quite time consuming. There is no way to automatically have the date printed on the photo in digital format, however the date and shot information is stored in the EXIF data in every digital photo. This data can be viewed through Finepix Viewer or other photo editing software.


15. I have been told images should be printed at 300 DPI yet my Finepix Camera only produces images at 72 DPI. What does DPI mean and how is it adjusted?

While all Fujifilm Finepix camera's output images at 72 PPI, the PPI (screen output) is not a means by which the print output quality of the image from the camera can be measured. For example, a 3 megapixel image has the pixel dimensions of approximately 2016 x 1512. To get an idea of the DPI (printer output) that can be used and what print size will be achieved simply divide the pixel dimension by the desired DPI. For example the rgeneral maximum DPI for a print is 300; 2016 divided by 300 equals 6.72 inches. Therefore you can obtain a 6.72" x 5" print from a 3 megapixel image at 300 DPI. You can print at far lower than 300 DPI and still obtain a high quality print which also equates to a much larger print. The DPI will need to be set in your printing/photo editing software. If the software does not give the option of specifying the DPI, selecting the print size will in theory work the same way, i.e. an 6.72 x 5 inch print size will produce an image at 300 DPI, the DPI is automatically adjusted.

The camera outputs at 72 PPI as this is the default maximum screen resolution that can be displayed; this does not affect the possible print quality. The PPI can always be changed without degrading the quality of the image providing the image is not resampled (resampling is an option in programs such as Adobe Photoshop). The software will automatically adjust the DPI according to the print size chosen. It is important to note the differences between PPI and DPI; while linked, they are independent values.


16. I am running on a network with multiple drives and my camera will not appear in My Computer. How can I make it appear?

Note: applies to Windows XP only.

If your camera will not appear in the My Computer window but appears to be functioning correctly in Device Manager, this usually means that the camera has been allocated to a drive letter already in use. This will happen on a network or possibly with partitioned drives.

To make the camera accesible you will need to reallocate the drive. Right click on the My Computer icon on your desktop and select the Manage option. This will bring up the Computer Management Screen. Select Disk Management from the left hand panel and the right hand side will be populated with information about storage devices hooked up to your PC. To identify your camera, look at the File System; your camera will generally be using a FAT file system. You can also verify that it is your camera by looking at the capacity of the drive; this will be equal to or slightly less than the memory card in your camera e.g. a 128mb card will show up as a 125mb capacity.

Once you have identified the camera, right click the drive and select 'Change Drive Letters and Paths'. In the next window select Change and then allocate the camera to a drive currently not in use by the network or other partition. Once changed, press ok and confirm the change at the warning message. Your camera will now appear in the My Computer win

Fuji Digital Cameras

 

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